FAQ`s
Frequently Asked Questions About Our Coconut Charcoal Briquettes
Does Primaloka Pratama Global provide sample ?
Yes, we provide free sample. However, the delivery fee will be paid by the customer. You can get the sample by contacting us via email or WhatsApp. Our sales representative will assist you.
What is the minimum order?
Minimum Order
One FCL 20” container.
Container Capacity
- 20″ FCL container: 17.5 – 18 tons (without pallet).
- 40″ FCL container: 25 – 26 tons (without pallet).
Can you customize the packaging?
Yes. We offer OEM packaging options and can adjust the design, language, and labeling to match your brand and market.
How to order ?
To order, simply contact us via email or WhatsApp. Our sales assistant will assist you throughout the process.
What is the payment terms ?
Payment Terms
We only accept TT (Telegraphic Transfer) to our company’s bank account:
- 50% advance payment.
- 50% after scanned Bill of Lading (B/L).
After receiving the advance payment, we will start production and packaging.
All payments must be made under the bank account name “Primaloka Pratama Global”.
We do not accept payments via Bitcoin or other unofficial methods.
How long does it take to prepare 1 container ?
Lead Time
It takes around 25 – 35 days to prepare 1 container.
Preparation Step
- Production: ±5 days.
- Box printing and packing: 2 – 3 weeks.
For repeat orders, lead time will be faster.